How to Communicate in a Crisis

I have been communicating a lot over the last two weeks with our leadership team, with our staff, and with our clients. The disruption COVID-19 has made to our business, and the speed of decisions we as an organization have made as a result is unprecedented.

As a training organization, we are in the business of bringing people together and yet there is a loud call from health and government officials encouraging us to do the opposite. Working our way through the challenges presented to us...