10 Ways to Communicate with Empathy and Authority in Times of Crisis

This is a rapidly evolving situation. For the most up-to-date information on the Coronavirus visit the World Health Organization’s website here, and view their latest advice on public self-care here. In everyday business communication, the best communicators exhibit a balance of empathy and authority. Warmth-and-strength is always the appropriate tone combination, not only when it [...] continue reading

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