You Really Do Get More Flies with Honey

“Hello. Thank you for calling. Please hold while we retrieve your account information.”

Waiting …

“Please hold while we connect you with customer service.”

Waiting …

“Your call is important to us. Please hold and your call will be answered in the order received.”

Waiting …

(Loud, looping Muzak)

Then finally, if you’re lucky, a human being answers. Perhaps now you can justify the 16 minutes and 23 seconds that you’ve been waiting on hold.

But who’s counting?

Has this happened to you recently?...