When You Don’t Speak the Language, Literally: My Experience with the Japanese Health Care System and Radical Empathy

A common thing in my world of behavior change and design is a focus on building empathy by talking to people, sharing their perspectives, and living in their worlds. We talk about not designing for but rather with people, and empathy is required to do that. The truth is that even our best tools don’t really let us … Continue reading When You Don’t Speak the Language, Literally: My Experience with the Japanese Health Care System and Radical Empathy →