Metric Misuse - The Hawthorne Effect

Now, metics are not bad. But, they are often used in bad ways.

It might help to be aware of some of the side effects of mismanagement of metrics. From inadvertently creating behaviors that actively work against our best interest, to altering the meaning of the metric, mismanagement can do more harm than good.

The Hawthorne Effect

Western Electric had commissioned an extensive study that ran from 1924 to 1932 at their Hawthorne Works in Cicero, IL. The intent of the study was to determine the...