Incident response, programs and you(r startup).

During an incident at Digg, a coworker once quipped, “We serve funny cat pictures, who cares if we’re down for a little while?” If that’s your attitude towards reliability, then you probably don’t need to formalize handling incidents, but if you believe what you’re doing matters – and maybe today’s a good time to start planning how to walk out that door if you don’t – then at some point your company is going to have to become predictably reliable.

Having worked with a number of...