Suggestions received from a concerned citizen regarding possible improvements to the ECI’s complaints system

For my future reference: 1. Currently, the GRS (NGS) on ECI website https://eci-citizenservices.eci.nic.i... is a single tier complaint system; it needs to be made a 3 -tiered ascending GRS. At present all complaints are sent to the constituency of the complainant.  But the local officers can do nothing when the complaint relates to policies of […]