Why I No Longer Recommend PromoRepublic
Welcome back!
As many of you are aware, I spend a lot of time searching out and recommending various services and tools to authors.
I have three criteria: 1) that the service is relatively straight-forward to use (suitable for beginners), 2) that the service is priced reasonably and 3) that the company is ethical.
In today’s publishing world, we have too many companies lining up to take our money! Some are honest, but many are not. I’ve witnessed the fall out from some of these dishonest companies. Not pleasant! Because of this, I list ethical companies on my website here, and I frequently point people in the direction of various vetting services to help figure out who to give money to.
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PromoRepublic was a service that I signed up for several years ago and then life took me in another direction and I stopped doing a lot of work on social media – and stopped using my PromoRepublic account. Recently life’s drama has settled down and I am trying to refocus my efforts on social media. I tried to log into PromoRepublic and was unsuccessful. Since a lot of time had passed, I started up a new account with the assumption that the first account had been discontinued while life was keeping me busy.
When I tried to hook up my Facebook account to this new PromoRepublic account, I was unsuccessful. I reached out to the support desk and found out that the original account was still active and hooked up to m Facebook account. Problem solved!
I *thought* I shut down the new PromoRepublic account and went on to try to work my social media plan on the old (or original) PromoRepublic account. First thing one morning I was confronted with a request to upgrade my account. I thought about it and decided that the account was so old that it was possible that a payment was required. Still operating on my first cup of coffee I stumbled through entering my credit card number and then was called away to deal with getting my family out the door to work and school. It wasn’t until several days later that I found time to go back to working on PromoRepublic. Although it took me a while, I finally figured out that the account I *thought* was shut down was the one that I had *upgraded.* Some how, I was auto-logged into the account and didn’t notice, in my fogginess, which account I was logged into.
I reached out to PromoRepublic and explained my error and asked for a refund. They said no.
I was taken aback. I had made an honest mistake and was hoping to get help fixing it. I reached out again – got another no.
I tried to reach out again and explained that this was an honest mistake. After some back and forth, they decided to add all sorts of functionality to my account that I will never use. I’m not a company and I barely have time to have a quiet cup of coffee each day let along use functionality that I was given.
Out of sheer frustration, I reached out to VISA to see about getting the charge reversed. Again, after much back and forth, I found out that since PromoRepublic has a “No Refund” policy, the charge couldn’t be reversed.
So – I am stuck with functionality that I will never use and a charge on my VISA that I really can’t afford to cover. Clearly, I will cover it and life will go on, but the whole experience has me questioning this company.
The authors that I work with are human and as such make the odd error. I can’t in all consciousness refer a service that doesn’t believe in human fallibility.
So…PromoRepublic has been removed from my “Valuable Resources” page.
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The post Why I No Longer Recommend PromoRepublic appeared first on Bakerview Consulting.
