My first published book - inviting reviewers

My first book is now published and I am inviting honest reviews for the same. The promoters are offering specimen copies to interested people/group in exchange for their opinion/review/feedback. Such reviews could be published on consumer websites, and the reviewer's blog or website, if any. Please let me know, if you would be interested for the same. The book is available on below sites (The hyperlinks take you to the book):

Packt Pub

Amazon UK

Amazon.com

Barnes and Noble

Safari Books

Oreilly

The book is available both in paperback and ebook format. You could also download sample chapters in PDF format.



Book DetailsLanguage : English
Paperback : 114 pages [ 235mm x 191mm ]
Release Date : September 2013
ISBN : 1849696640
ISBN 13 : 9781849696647

Overview:
Learn to quickly set up and effectively use day-to-day IT servicesUnderstand the vital terminologies in a simplified mannerLearn to swiftly deal with issues and resolve recurring problemsKeep track of your assets and plan for safer changesUse the tool with easy-to-follow, step-by-step instructions to achieve your milestones
What you will learn from this bookGet to grips with the prerequisites and process flows for managing helpdesk activitiesSet up ITIL processes easily and quickly in your team/organizationUnderstand the purpose, objective, and scope of the core processesDiscover and manage IT assets, purchase orders, and contractsControl changes and deploy successful releasesManage the Knowledge base, create reports, and schedule backupsResolve incidents quickly and minimize adverse impact, while avoiding the recurrence of issuesMeet the challenges and minimize risks in maintaining a successful service desk
In DetailIT service management (ITSM) refers to the implementation and management of quality IT services that meet the needs of your business. ServiceDesk Plus is an integrated web-based helpdesk tool that assists you in planning, setting up, and achieving the timely execution of IT services efficiently.ServiceDesk Plus 8.x Essentials is a practical, hands-on guide that walks you through the features of ServiceDesk Plus 8.x to help you set up and manage day-to-day IT services. The book also helps you to understand and practice the ITIL methodologies while using the tool for daily operations.ServiceDesk Plus 8.x Essentials conceptualizes the ITIL framework and takes you through the core processes and their implementation in ServiceDesk Plus 8.x in an easy and practical manner.The book will also help you to learn the process flows and manage incidents, problems, assets, and configurations while understanding the scope and responsibilities of the helpdesk. It also takes you through controlling changes and releases and highlights the features of the tools. If you need a concise handbook for a complete understanding of the metrics, challenges and risks of ITSM, then you have found the right book.With ServiceDesk Plus 8.x Essentials, you will learn everything you need to know to administer and manage IT services using ServiceDesk Plus, while making ITIL concepts practical and fun.ApproachThis is a practical, hands-on guide that assists you in setting up and efficiently managing ITSM.Who this book is forServiceDesk Plus 8.x Essentials is for IT helpdesk managers, administrators, and staff, serving as a compendium for service management concepts useful for them.
Table of ContentsPreface
Chapter 1: Conceptualizing IT Service Management
Chapter 2: Managing Incidents and Problems
Chapter 3: Managing Assets and Configuration
Chapter 4: Controlling Changes and Releases
Chapter 5: Service Desk – Where the Value Is Realized
Chapter 6: Making Life Easier – Handy Features
Index