5 side effects of ineffective communication in healthcare

We explored why HardTalk is often harder in healthcare here and also wanted to share this great piece which looks at the top five side effects of ineffective communication in healthcare…

“There are several indicators that your medical office has ineffective communication. Incomplete or inaccurate patient records and communication breakdowns can have serious consequences for the medical office staff and patients. One vital piece of information not communicated can have disastrous results. Although some mishaps are unavoidable, effective communication can result in better outcomes for patients and the overall success of the medical office.

There are five side effects of ineffective communication in the medical office:

Medical errors
Long wait times
Workplace conflict
Poor decision-making
Increased stress

Medical errors… There are many reasons why medical errors occur in the medical office. Most practices have (or should have) a system for preventing errors from occurring. Poor communication is the number one reason that medical errors occur when there is a system in place. Medical office staff, nurses, and physicians need to understand the importance of documentation, which is the best way to communicate patient events.

Documentation, including symptoms, diagnosis, care, treatment, medication, problems, risks to health, and safety information can be effective in preventing medical errors. Remember to document prior mistakes and even the patient’s concerns. Not all errors are avoidable, but when information is documented accurately, healthcare professionals are able to identify and correct mistakes before an adverse medical event occurs.”

For a deeper dive into the rest of the list, check out the article in full on VeryWellHealth https://www.verywellhealth.com/side-effects-of-ineffective-communication-2317356

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