I need technical assistance

UPDATE: The problem's been resolved with some help from Dina's IT group and the advice of some of my friends. Thanks for the help and input!OK, technophiles out there, here's an opportunity to help my wife and me out (involves XP and Vista). We bought a new laptop for Dina a few months back. It works fine, but one of the main purposes Dina needs it for is to connect to her office with Remote