The Founder’s Paradox: How to Balance Certainty With Uncertainty

We are living in uncertain times. You could say this has always been true — life is unpredictable and so are we. People are complex. And as much as technology has brought us closer together, it has also drawn in stark contrast all the ways that we are different. Social media, in particular, has been used to amplify those differences. There is confusion and chaos, conflict and turmoil. It can be hard to project calm strength when uncertainty rules the day.

But here is the thing — it is imper...