The Goliath Named Comcast

by Kate Collins
Think back to all those childhood fairy tales that had giantsin them. Were the giants ever good guys? "Hello, Comcast? I have a question about my statement,namely, why isn't it being sent to my home address. See, it used to go to myhusband's office, but I had to switch it a few months back, and obviouslysomeone on your end didn't change it in the system. Can you help me? You can? You'vetaken care of it already? How easy was that! Thank you, have a great day." Just kidding. Onlything real about that conversation is the problem. For the first time ever, I got a collection notice! ApparentlyI wasn't paying my bill, because apparentlyit wasn't coming to my home address because APPARENTLY, when I called a fewmonths ago to clear up the problem, they didn't fix it. So who paid a penalty?Me.So then I tried to correct the address problem. First Icalled Comcast's 800 number, then I sat through an endless selection of menuitems, laboriously inputted the account information, phone number, address,etc., and was finally redirected to what was promised as an agent who couldhelp me. Click. Dead.  This happened three times on Monday and twice on Tuesday. Whenit happened again on Wednesday, I gave up, logged onto the 'net, and went tothe Comcast support site. First I tried the live chat help. Inputted the infoall over again and waited. The little spinner just kept on spinning….. for halfan hour. I tried again. Same thing. So I tried the link for email support. It tookme back to the live chat page.Talk about frustrating! I wanted to beat my head against awall. I couldn't reach a person on the phone and I couldn't even send anyone anemail. At that point, I was ready to cancel my Comcast subscription entirely.And then, suddenly, on the third try, the live chat went through and a verynice person named Marnella (at least I assume it was a person) asked the rightquestions, got my info, and fixed the problem. Fingers crossed.Comcast is a behemoth. It is simply too big to care aboutits individual customers. Had I selected the menu option to cancel my account,I have a feeling I would have reached a person immediately. Maybe next time, I'll try that. And then I really willcancel, because I've had it.Have you had similar experiences with a Goliath in yourneighborhood? Slingshots, anyone?[image error]