High Quality Standards

Last week I was working with a corporate client on transition issues within their firm. The company president, “Ted,” was lamenting to me that his staff was far too lax on quality control. They had prepared material both for internal review and for external distribution that was not correct and had errors. Ted was expressing his concern that each individual in his firm didn’t have a sense of pride for what they do, but rather seemed to do the minimum to get by. He felt their behavior reflected badly on his firm.

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