Things to ask before you redo your website

I don't do any consulting, but that doesn't stop people from asking me questions. The most common question people ask me when they want a new website is, "If you were in charge of this, who are the 2 or 3 people you'd want to be sure to talk to – to help think through the issues, help us figure out who should do the work, etc.?"

The second most common question people ask me,  "In addition to Apple's site, are there 2 or 3 that you think are really appealing and work well for their business?"

I...