The Power to Calmly Respond

One of the benefits of operating an online business is the ability to work from anywhere at any time.

This often means working from home or a local coffee shop, but this week, I decided to pay Panera a visit.

I was seated at my usual table, tea in one hand, pen in the other, when one of the employees entered the restaurant.

He walked up to the counter in search of his wallet. He was excited to find it and began walking towards the door, but by the look on his face it was obvious that somethi...