4 Ways to Maximize Your Business Communication in the New Year

(This article first appeared on the Microsoft blog here.)

The mantra for many every new year: Faster. Better. Cheaper. Applied to communication, that phrasing typically means email productivity.

I knew we’d reached a tipping point on business communication when I heard my 87-year-old mom lean back from the dinner table and say with a heavy sigh: “I’m sorry I can’t stay longer. I need to go home and do email.”

Business communication has become the chore most people love to hate. Yet few bus...