Are there better kinds of efficiency?

And while we are about it - on the 200th anniversary of the start of the Luddite campaign - was there anything we might learn from the Luddites before we consign them to another century of oblivion?  Fro example: the critical importance of real human beings in our public service systems.

That is what I said at the recent RSA debate with Halima Khan and John Seddon, and this is the audio of the debate:

http://www.neweconomics.org/blog/2011/11/18/audio-is-there-a-better-kind-of-efficiency

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