Customer Service UK Style

If you’ve been paying attention, you’ll know that, this past week, we had some renovations done to the kitchen that resulted in the power going out. It eventually came back on. Here’s how that happened:
Our flat was apparently wired during the Victorian Era and not upgraded since, so the Kitchen Guy was not surprised when the fuse blew. Neither was I. Some months ago, all the lights in the flat went out, so I called the management company responsible for the flat (let’s call them Leaders) and...