The Connection Between Trust and Caring Leadership

“If only my staff trusted me more.” I regularly hear this statement from managers who lament the lack of trust in their relationships with staff. They know that without trust, they won’t be able to get the results they hope for. Although most managers I meet do realize that trust is important, they struggle with how to develop it.

After conducting a 20-question survey for our new book, The Culture Question, my co-authors and I made an important discovery about how to develop trust. The resear...