Change Readiness and Setting Expectations

As we close out November’s Lean Change Management Association (LCMA) theme, this article ties in what we sometimes forget about: expectations of the change agent.

In the first article, I showed how to use a simple grid to do a change readiness assessment, and if you’re an LCMA member, you would have seen the short video tutorial about how to do this “at scale”. This article is a combination of both, plus adding expectations between people on a team, and expectations for the change agent.

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