The Power of Service Clairvoyance

Two weeks ago I visited my long-term friend, Karen, in the Novant Health hospital near Charlotte in critical condition.  Mounted on the wall near the couch in her hospital room where my wife and I sat for several hours was a courtesy charging station for cell phones.  It had a cord for every conceivable phone on the planet and a shelf to lay your phone while it was being charged.  It meant I would not have to leave to go find a way to charge my cell phone and risk missing a crucial health tur...