Do Your Eyes Build Rapport or Destroy Credibility?

The “ayes” have it in meetings. The “eyes” have it in most all other encounters. Eye contact is so powerful in our culture that we summon waitresses or taxi drivers by “catching their eye.” We reprimand a child with a glance. We show love by gazing into our lover’s eyes. We lose sales for lack of eye contact with a prospect.

 

Diverse Messages: The Eyes Either Build Rapport or Destroy Credibility

Locking eyes with another individual can say to the other person that you’re interested in the...