Comcast Customer Experience Reinvented!

I have seen the future and it is Comcast.  No, really!  Comcast is staging one of the biggest brand renaissance comebacks ever.  I predict it will be right up there with Apple, GM, Marvel, and Lego.  Personally, I would add my favorite, Delta Airlines, in the “comeback kid” category.

 

Now, for the backstory.

 

I was invited, along with a dozen customer experience gurus, to spend a day with Comcast leadership in their brand-new, just-opened Comcast Technology Center in Philly.  We were there...