The Ivy Cafe takes my expectation to reality test and scores 7/10
The Ivy Cafe chain is a spin off from the original Ivy Cafe and is a mid/high end casual dining restaurant. They have a few locations around London and I have frequented them over the last coupe of years, usually with a good experience. So with hat background I popped in for lunch with my wife to the Marylebone location. We hadn’t booked and it was pretty busy bu they found us a table so a good start. After 15-20 minutes we were still waiting for someone to take a drinks order, so i had to get up and find someone,,,not so good. We then waited another 15 minutes for someone to take a food order..again not good…We placed our order with us sharing a zucchini starter and me then having a main and my wife having a starter as a main. Eventually the food arrived but they delivered all three of the starters even though one was main, then didn’t want to take one of them back. So we struggled through trying to co-ordinate my main course without my wifes food getting cold!
All infall a pretty poor performance and so when the Manageress came off and asked to usual question was everything ok? I gave her the story of this v disappointing lunch experience, the worst I and ever had at an Ivy and not all what we were expecting!
Based on this story you might be curious about my seemingly high score of 7/10 well the redemption was that the Manageress came over to apologise and said we have made an adjustment to your bill i hope that goes some way to dealing with our under performance today…you can see what she did in the picture below……
Judge for yourself if this save worked but for me a business that had some money in my experience bank saved itself here!
