Listening

How to best communicate the silence necessary for effective two-way communication in a medium where silence is all too often mistaken for non-existence? How do you express “just listening” in a medium where the face in the face to face can’t be seen, where an empathetic hand cannot be rested on a shoulder, and where every indication is, as Uma Thurman said in PULP FICTION, that we are all just waiting to talk – or is it that are we all just waiting to be heard?