You probably know by now that in every online community, there will be highly popular, influential members. Sometimes their star rises quickly and they can become a very important part of your strategy. They morph into a high-profile, go-to member who seems quite vested in the community and displays a great deal of ownership. This type of member can be a community manager's dream.
When this type of member take on too much ownership, there can be trouble.
If you start to depend on them too much...
Published on September 11, 2009 20:22