HBR: The Secret to Dealing with Difficult People

HBR: The Secret to Dealing with Difficult People:

Tony Schwartz, among other things a blogger on Harvard Business Review, recently offered advice about a common issue both in the workplace and in one's non-work life: the need to deal with difficult people, those who fit this description:

Do you have someone at work who consistently triggers you? Doesn't listen? Takes credit for work you've done? Wastes your time with trivial issues? Acts like a know-it-all? Can only talk about himself?...