Doing Nothing - and helping others

Occasionally I come across a situation where a person obviously needs some help and guidance but there just doesn't seem to be any way to offer anything. This happened just the other day. People have their defenses, and sometimes those can be formidable. At such times they can't always hear what's being said.

What I've learned - yet again - is that all too often when I feel this way in response to a situation it's not really about what I think it's about.  Yes, the person may be in distress.  ...