What is better – Being People Centric or Being Process Driven?

One of the decisions that every business needs to make, in order to continue to grow is to put in place processes that can provide enough stability,  predictability and consistency of experience. Without the right processes, the growth is chaotic and can strangle the business itself.

On the other side, there is this whole conversation about how it is important to be people centric in order to do well. People do business with other people and not with processes or bots. So, it is important to...