How to Say No and Preserve Your Sanity

I have been asked several times by frazzled colleagues how I manage to avoid being overwhelmed with work. My answer is simple: I know how to say no.

It goes back to my agency days. If you’re not careful, your time gets parceled out to so many clients and projects that none get the attention they deserve. Or you end up working 80 hours a week.

So I always jealously guarded my time on behalf of my clients. This skill has been key both to my effectiveness AND my sanity. Saying yes to everything...