Give Customers an Uncloudy Day

As many times as I have sung the song in church, I never paid much attention to the implications of the words of the old Protestant song entitled “Uncloudy Day.” We don’t use that phrase anymore—days are either clear, partly cloudy, or cloudy. But, the backstory is of the title is contained in the lyric, “where no storm clouds rise.” An uncloudy day is one free of the stress that storms are coming.

Customers long for service like an uncloudy day. And, they are always on the lookout for signal...