Build a Balm in Customer Service

It happened in a large field after it started to rain. Three hundred people were in make-shift tents or thin ponchos on rural property owned by David Hill. It was a chilly night in late March and people huddled to keep warm. They were on a historic journey. All day they had been harassed and threatened by as the brave crowd walked along a 54-mile stretch of Highway 80 from Selma to Montgomery, Alabama. The year was 1965.

Some spoke of abandoning the march to the Alabama capitol steps to prote...