Customer Service Saga With of a Side of Grits

It was supposed to be a romantic breakfast at a renovated historic hotel in mid-town Atlanta. It was early, the restaurant was not crowded, yet our waitress had obviously shifted to a low gear before we arrived. My wife and I ordered the same basic meal and intended to order a side of grits to share with our eggs and bacon. But, the distraction of the slow-motion customer service caused us to forget to request the side order.

The meal finally arrived and we realized our side of grits had not...