The Inimitable Donald Norman

*Reading his work transformed my relationship to the world.

*It's exhilirating to see the world without the varnish on it. The upshot of Norman's acid critique was to expand my understanding, and to make me more forgiving of people and things — even though, just like the maestro here, I know damn well they don't really work.

*Nowadays, whenever I see some vital technology stuck for decades in a briar thicket, peat bog or a ditch, or users plummeting like lemmings straight off a cliff in some vag