Keeping the Wonderment of a Trainee

Sarah was obviously brand new on the front desk of the upscale hotel in Las Vegas where I was staying. My first question at check-in yielded a zealous, “I am new and I do not know the answer, but please let me find out.” She sported a trainee designation under her name on her badge. It signaled to me to lower my expectations and give her a wider than normal berth.

She was eager to serve; earnest in her attempt to do new tasks correctly. While I could tell she was a bit nervous, she was also j...