Kindle Paperwhite Browser Issue

Here's an update on my Kindle Paperwhite. I still love it, but I had a problem with the browser. The browser is almost useless, but it does have some functionality, and should work. I could not find a fix on the internet or on the Amazon site, and Amazon "customer service" is totally unresponsive. I thought maybe I had to reset it, but I dreaded that, so I fooled with it until I figured it out.

When I tried to load a website (this one, actually) the Web and Google portions of the browser lock...