Lulu.com Troubles

I like publishing with Lulu.com, I really do, but lately they are making very difficult to consider using them for future books.

First their so-called economy shipping is anything but economical. I needed some review copies and it cost me $15.72 for two books; the shipping and handling (this is to Canada, where I live) was $19.96. How is paying over double the price of the book cost, economy shipping!?Second they currently have a serious glitch with their site; my book, Chronicles of the Undead