Random Customer Affirmation

A week ago, I was the “Guest of the Day” at the Hilton Garden Inn in Scottsdale, Ariz. A really nice sign on the check-in counter said so. The desk clerk shook my hand, enthusiastically congratulated me, thanked me for my customer loyalty, and gave me special bag of goodies complete with two bottled waters. Inside the bag tied with a pretty ribbon was a personalized, hand written note from the hotel staff.

What was the occasion? The note revealed the impetus of my being the one to get affirme...