Sorry Seems to Be The Hardest Word

Three straight days of surfing and I am at least able to face the day and the endless string of jackasses, idiots and blowhards (and that is just the District Attorney's office) I am sure to encounter in the week ahead.

When is the last time someone you didn't know actually apologized?

So far this month my mortgage invoice, Comcast Bill, and monthly legal computer service bill have all been wrong. I have wasted several hours (which at this point I don't have to waste) speaking with various representatives of customer service.

Let's start with the mortgage. Because I live in a condo conversion the previous tax bill was for a single family. My mortgage company informed me that they will assess me taxes for the whole building unless they hear otherwise. I informed that given the difficulty in getting the mortgage (I think it's easier to get a liver transplant under Obama care) the bank was well aware that I live in a portion of the building. Today I received a letter saying someone has already paid the taxes. Unless I have an unknown benefactor the mortgage company has no idea what its doing. It's a wonder the banks are broke, they can't even collect from people who can actually pay. Notwithstandinhg, I'll take that as an apology for trying to collect money not owed much less due. How long before you think they realize that they and not me have been paying the taxes?

As far as Comcast they have sent three bills notwithstanding that the service diid not work. On top of that they claim my old number 617-315-7800 couldn't be transferred due to geographical concerns. When I informed them that I geographically moved about 200 yards they had no response. Now I have the phone number of some deadbeat who gets daily collection calls. In response to my complaints to the above Comcast sent a fourth bill for three times as much as my monthly service.

I receive a legal computer service, Lexis. Lexis agreed to charge me $123 a month starting January 1, 2011. They have charged me varying amounts since January 1, all in excess of $123. In an attempt to resolve the matter I have been about thirty days late with payments. Despite monthly payments Lexis never credited a payment to April. Without notice they then terminated my service for late payment despite having received 9 monthly payments in 2011. Essentially at gun point I was then told to pay up or the service wouldn't be turned back on.

My Father laughs saying I spend my life asking to see the manager. I'm not sure when the motto went from the "Customer is always right," to "F the customer".

However, my motto remains the same "F me, no F you". Plus someone has to keep all of these people in India busy.

KOKO