What Is a Solutions Transformation?

Remember planning vacations in the 1990s? You spent a lot of time talking on the phone. Separate calls to airlines, hotels, and car rental companies. This was just to compare rates — you had to make another set of phone calls to book services. Or you used a travel agent and accepted the fact that it was likely going to be more expensive than if you just did it on your own.

Then along came deal-aggregator sites like Expedia and Priceline. And with one click, those phone calls were gone. (Unfo...