What Is Needed for Real Enterprise Transformation

I want to begin with three business truths. The first is that most companies will need to fundamentally change to better serve customers. The second is that the transformation required will be enterprise-wide and include digital, solutions, and data-oriented strategies. And finally, for meaningful change to happen, the organization needs to think and behave differently to execute on the chosen strategy.

This is what is required to unlock improved customer experiences.

If you are not convinc...