Three Powerful Leadership Practices

A few years back I did some consulting work with a hospital that wanted to improve the quality of management across the entire organization (admin, doctors, and nurses).  They began by administering a survey to all employees, asking them to rate their managers on a number of management and leadership practices.

From the results of the survey, they selected the top seven performers, from approximately 350 administrators/supervisors throughout the hospital, for a special recognition. These men...