Does Your Service Make Customers “Purr?”

A two-week four-thousand-mile road journey over the winter holidays gave our cat a trip to “camp,” as we call the nearby facility where she is occasionally boarded. It is a very nice place that gives her a daily brush-out, lots of TLC, and her favorite activity—tree time. Tree time is an hour of play on a giant climbing toy with many tunnels and holes. But, being at camp is not the same as being at home where she can do her professional work—20 hours of sleep a day plus keeping the elephants...