Frustration

As a first time author I have made some mistakes. I found 9 mistakes, mostly grammatical in my novel Consequences. I approached my publisher, Xlibris, about these. I was told I could make the changes and after I approved them, my book would be unavailable for sale for 3-5 days. One representative told me 24 hours. It has now been 2 weeks. I have sent untold number of emails and not received an answer as to why. Truthfully many of my emails have gone completely unanswered. There is even some discrepancy as to the date Consequences went "unavailable".
I believe deciding to go through a "self-publisher" was a mistake. If you are thinking about going this route I recommend that you seriously consider other options. I am now actively seeking representation by a literary agent. I pray that someone will be interested in representing me and Consequences.
The good news is, I have been met with very positive reviews from readers and I own 100% of my rights re: Consequences. Therefore, I can move to another publisher if I receive an offer.
I have heard self-publishers like Xlibris be referred to as vanity publishers. I would have to agree... perhaps "black hole" publishers... they constantly ask for money for this or for that. Yet, when I have valid concerns, I can't get anyone to respond. And I believe after two weeks I have been given them ample time to do so. Now I want to share my Frustration with others, to hopefully help you avoid this pain!
Thank you to all the readers of Consequences, I certainly hope it will be available again soon!