5 Ways to Sift Damage from Direct Communication

Whether you’re delivering a presentation, emailing a client, or disciplining your teen, direct communication is good. Damaging communication, on the other hand, can destroy a sale, credibility, or a relationship forever.

Why does someone consider a remark over-the-top terrible, while another person interprets the same comment as direct, clear, straightforward, even prudent?  Why does one media outlet report a politician’s remark as a huge blunder, while another media outlet reports the sam...