Use These 4 Words to Be More Productive in 2018

One day. Then two more. Still silence. This was several years ago when I was working at a large software company. I had sent an email to a colleague, hoping to address an important customer question about an advanced feature. The silent treatment continued. I was busy but I finally figured it out. Can you guess what happened next?

My colleague responded … a whole week later. They had made a mental note to respond to me but then forgot. “Sorry!” This mental note held us both back — stalling w...