Agreeing on Good

As you plan work for 2018 with your teams, it might be a good idea to revisit the word good. Does everyone have the same definition of good…
customer service
customer value
data science
software development
user experience
market share
teamwork
employee engagement
If you assume everyone thinks the same, or worse yet, thinks like you do, you’re missing a huge opportunity to improve for 2018.
 

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