Finnemore Fridays: Messengers out of Sync

This week my kitchen remodel Project Manager put the lead carpenter in charge of “day to day” for my kitchen remodel. At first, I thought this would be great. The guy doing-the-doing would be the guy organizing what gets done. No middleman.

But that isn’t how it worked. The Lead would have a conversation with the PM and would ignore something he said, and I would remind him, and then he’d have a conversation with me, and then the PM didn’t seem to know about it, and maybe the electrician was...