Customer Service Week – Friday Hero

How would you feel if the grand opening of your new upscale steakhouse restaurant was in the fall of 2008? As your doors were opening, the Dow was falling 3600 points. Discretionary income was suddenly zero. And, your patronage was only 10% of what normal time would have produced.  That was the situation faced by Mark and Terri Stark, owners of Stark Steakhouse in Santa Rosa, CA.  This is their story:

“We were having to throw out pricey food since the shelf life of a fresh quality steak is li...